Dr Bob Spink Independent MP for Castle Point in Essex says;
“As a life long dog lover, having bred bearded collies and now with two gorgeous greyhounds, I know how important it is to have confidence in vets. We are lucky to have one of the best vet services in the world, but we need to know that, if things do go wrong, there is a fair and properly regulated complaints procedure.
“I have raised this in Parliament as part of the superb Justice for Ted campaign and I warmly congratulate Sarah Deadman and everyone who is backing this campaign.”
Dr Bob Spink MP
The following represents the draft questions for Parliament which relate directly to our campaign.
From Dr Bob Spink MP (with permission)
COMPLAINTS PROCEDURE FOR VETERINARY PRACTICES
That this House is concerned about the lack of a coherent, modern and transparent complaints procedure for those dissatisfied with veterinary practices; further notes that despite the excellent care provided by veterinary surgeons, supported by the Royal College of Veterinary Surgeons (RCVS), mistakes and errors can be made and service users have a right to a fair complaints process; calls on the Department for the Environment, Food and Rural Affairs to conduct a thorough review of the 1966 RCVS complaints procedure.
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Your Parliamentary Question(s) have been received. You have sent 3 question(s) to the Table Office. This e-mail is to notify you that your Parliamentary Question(s) were received at 04 Feb 2010 02:43 PM and are being processed by the Table Office.
Named Day Written question to: Department for Environment, Food and Rural Affairs for answer on 10 Feb 2010 12:00 AM
What criteria are used by the Royal College of Veterinary Surgeons when assessing the required action to resolve a complaint..
Named Day Written question to: Department for Environment, Food and Rural Affairs for answer on 09 Feb 2010 12:00 AM
If he will make it his policy to review the complaints procedure for the Royal College of Veterinary Surgeons; and if he will make a statement..
Named Day Written question to: Department for Environment, Food and Rural Affairs for answer on 09 Feb 2010 12:00 AM
How many complaints did the Royal College of Veterinary Surgeons receive in each of the last five years; how many of these complaints resulted in disciplinary action; and what action was taken in each instance..